Cancellation & Refund Policy

We understand that plans can change. This policy outlines the conditions under which cancellations, modifications, and refunds are processed for reservations at Simons Holidays, Vagamon.

All cancellation requests must be submitted in writing via email to info@simonsholydays.com or WhatsApp to +91 7907758173, citing your booking reference number.

The following refund structure applies based on days' notice before your confirmed check-in date:

15 days or more — 100% refund

8 – 14 days — 75% refund

4 – 7 days — 50% refund

1 – 3 days — 25% refund

Less than 24 hours / No-show — No refund

The notice period is calculated from the time we receive your written cancellation request.

Refunds for bookings paid online via Razorpay will be processed back to the original payment method (credit/debit card, UPI, or net banking) within 5–10 business days of cancellation approval.

Payment gateway transaction charges are non-refundable. Refund timelines may vary depending on your bank or card issuer.

For bookings under the 'Pay at Check-in' option, no advance payment has been collected. Cancellations carry no financial penalty, but must be notified in writing to allow us to release the room.

Repeated no-shows or last-minute cancellations on pay-at-check-in bookings may result in advance payment being required for future reservations.

Date changes and room upgrades are subject to availability and may result in a tariff difference. Modification requests received more than 7 days before check-in will be accommodated without penalty wherever possible.

Requests to shorten the duration of stay after check-in will be treated as a cancellation of the unused nights and are non-refundable.

Bookings during peak season (December 20 – January 5 and public holidays) and special packages (honeymoon, anniversary, group packages) are subject to a stricter policy:

More than 21 days before check-in — 100% refund

8 – 21 days before check-in — 50% refund

Within 7 days of check-in — No refund

This will be communicated at the time of booking for applicable reservations.

Cancellations due to circumstances beyond the guest's control — such as natural disasters, medical emergencies (with valid documentation), or government-mandated travel restrictions — will be considered for a full credit voucher valid for 12 months or a refund at our discretion.

Such requests must be supported by relevant documentation (medical certificate, government notification, etc.).

To cancel your reservation:

• Email info@simonsholydays.com with your booking reference number, full name, and reason for cancellation.
• Alternatively, WhatsApp us at +91 7907758173.
• You will receive a cancellation confirmation within 24 hours.
• Eligible refunds will be initiated within 2 business days of confirmation.

Verbal cancellations (phone calls) are not accepted. Written confirmation is required for all cancellations.

Simons Holidays

Near Eagle View Point, Pullikkanam Po,

Vagamon, Idukki, Kerala – 685508

Email: info@simonsholydays.com

Phone / WhatsApp: +91 7907758173

Hours: 8:00 AM – 9:00 PM (Monday – Sunday)