Privacy Policy

When you make a booking enquiry, submit our contact form, or complete a reservation through our website, we collect the following personal information:

Personal identifiers — full name, email address, phone number.

Booking details — check-in and check-out dates, number of guests, room preference, and special requests.

Payment information — payments are processed securely by Razorpay. We do not store card numbers, CVVs, or full payment credentials on our servers.

Usage data — browser type, pages visited, time on site, referral source. This data is collected in aggregate and is not linked to your identity.

We use the information you provide solely for the following purposes:

• ¢ To process and confirm your reservation.
• ¢ To communicate with you regarding your booking, including confirmation messages and pre-arrival information.
• ¢ To respond to your enquiries or complaints.
• ¢ To send relevant offers or updates — only if you have opted in.
• ¢ To comply with applicable laws and regulations in India.

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

Our website uses cookies to improve your browsing experience:

Essential cookies — required for the website to function correctly (session management, CSRF protection).

Analytics cookies — help us understand how visitors use our site. Data is anonymised and aggregated.

Payment cookies — set by Razorpay when you proceed to the payment gateway, governed by Razorpay's own privacy policy.

You may disable non-essential cookies through your browser settings. Note that this may affect certain website functionality.

Your personal data is stored on secured servers. We implement industry-standard measures — SSL/TLS encryption, firewalls, and access controls — to protect your data against unauthorised access, disclosure, or loss.

We retain booking data for up to 3 years for accounting and legal compliance. After this period, data is securely deleted.

Our website integrates with the following third-party services, each governed by their own privacy policies:

• ¢ Razorpay — payment processing (razorpay.com/privacy)
• ¢ Google Fonts — typeface delivery
• ¢ WhatsApp — optional direct communication

We recommend reviewing the privacy policies of these third parties if you have concerns about data processed by them.

Under the Information Technology Act, 2000 and IT (Amendment) Act, 2008, you have the right to:

• ¢ Access the personal data we hold about you.
• ¢ Correct inaccurate or incomplete information.
• ¢ Request deletion of your data, subject to legal retention obligations.
• ¢ Withdraw consent to marketing communications at any time.

To exercise any of these rights, contact us at info@simonsholydays.com or +91 7907758173.

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The 'Last Updated' date at the top of this page will be revised accordingly. We encourage you to review this policy from time to time.

Simons Holidays

Near Eagle View Point, Pullikkanam Po,

Vagamon, Idukki, Kerala – 685508

Email: info@simonsholydays.com

Phone: +91 7907758173